Manager-to-Manager Application for Critical Case Processing

Date Issued

Monday, March 17, 2025

Submitting OIG

Social Security Administration OIG

Agencies Reviewed/Investigated

Social Security Administration

Report Number

072305

Report Type

Audit

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Report updated under NDAA 5274

External Link

Open Recommendations

This report has 6 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
1	No	$0	$0
Establish a process to periodically remind employees to complete Manager to Manager (M2M) requests within the initial 5-business days and provide interim replies if the requests cannot be completed in 5-business days.
2	No	$0	$0
Update policy to require that employees document interim communications and retain that documentation in a single location.
3	No	$0	$0
Update the M2M application to generate notifications when there is activity on requests, such as updates or resolution, and when requests are nearing the initial 5-business day timeframe or are overdue based on prescribed timelines.
4	No	$0	$0
Implement controls to ensure that PC employees complete all necessary actions before M2M requests are placed in “resolved” status.
5	No	$0	$0
Until recommendation 4 is implemented, remind PC employees of the requirement to complete all necessary actions to resolve the M2M request before clearing the Paperless records associated with M2M requests.
6	No	$0	$0
Engage with managers and employees who process M2M request to identify best practices or ways to further improve the M2M application.