Maine Did Not Comply With Screening, Assessment, and Investigation Requirements for Responding to Reports of Child Abuse and Neglect

We recommend that the Maine Department of Health and Human Services, Office of Child and Family Services provide additional training to caseworkers and supervisors as appropriate, to achieve compliance with requirements for the immediate screening, risk and safety assessment, and investigation of reports of child abuse and neglect.

We recommend that the Maine Department of Health and Human Services, Office of Child and Family Services develop written policies and procedures that require its supervisors to monitor aging reports on a weekly basis to promptly identify delays in the investigation process.

We recommend that the Maine Department of Health and Human Services, Office of Child and Family Services develop written policies and procedures that requires supporting documentation to be maintained within Katahdin to demonstrate that written notification letters were sent.