Mail Delivery, Customer Service, and Property Conditions Review – South Columbus Station, Columbus, OH

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the South Columbus Station in Columbus, OH (Project Number 22-043). The South Columbus Station is in the Ohio-2 District of the Central Area and services ZIP Code 432071 which serves about 45,1622 people and is considered an urban community. We judgmentally selected the South Columbus Station based on the number of customer inquiries per route that the unit received. From August 1 through October 31, 2021, the unit received 14.94 inquiries per route, which was more than the average of 7.60 inquiries per route for all sites serviced by the Columbus, OH, Processing and Distribution Center (P&DC).