This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at four select delivery units in the Seattle, WA, region. These delivery units included the Parkland Branch in Tacoma, Kent Main Post Office (MPO) in Kent, Renton MPO in Renton, and Lacey Branch in Lacey. We judgmentally selected these delivery units based on the number of customer inquiries per route the unit received and Stop-the-Clock (STC) scans occurring at the delivery unit. We previously issued interim reports to district management for each of these units regarding the conditions we identified. In addition, we issued a report on the efficiency of operations at the Seattle Processing and Distribution Center (P&DC), which services these four delivery units.
Seattle, WA
United States
