Mail Delivery, Customer Service, and Property Condition Reviews – Select Units, Portland, OR Region

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at four select delivery units in the Portland, OR, region (Project Number 22-001). These delivery units included the Beaverton, OR, and Vancouver, WA, Main Post Offices (MPO) and the Parkrose and Piedmont Stations in Portland, OR. We issued interim reports to district management for each of these delivery units regarding the conditions we identified. In addition, we issued a report on the efficiency of operations at the Portland Processing and Distribution Center (P&DC), which services these four delivery units.All four delivery units are in the WestPac Area. The Beaverton MPO and the Parkrose and Piedmont Stations are in the Idaho-Montana-Oregon District and the Vancouver MPO is in the Washington District. The four delivery units have a combined total of 188 city routes and 16 rural routes. Staffing at the delivery units, at the time of our audit, included 226 full-time city carriers, 64 part-time city carriers, 15 full-time rural carriers, 11 part-time rural carriers, 45 full-time clerks, and 20 part-time clerks.The delivery units service about 330,190 people in several ZIP codes which are considered predominantly urban communities.