Mail Delivery and Customer Service Operations – Chatsworth Post Office, Chatsworth, CA

Our objective was to review select mail delivery and customer service operations at the Chatsworth Post Office in Chatsworth, CA. We reviewed delivery metrics including the number of routes and carriers, mail arrival time, amount of reported delayed mail, package scanning, distribution up-time, and carriers’ return-to-office time. During our site visits on January 14-15, 2020, we reviewed unit safety and security procedures, mail conditions, and Voyager card and arrow lock key security procedures. We analyzed the scan status of mailpieces at the carrier cases and in the “Notice Left” area and interviewed unit management and employees.