Kansas's Implemented Electronic Visit Verification System Could Be Improved

Date Issued

Tuesday, August 20, 2024

Submitting OIG

Department of Health & Human Services OIG

Agencies Reviewed/Investigated

Department of Health & Human Services

Report Number

A-07-23-03255

Report Type

Audit

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Report updated under NDAA 5274

External Link

https://oig.hhs.gov/reports/all/2024/kansass-implemented-electronic-visit-verif…

Open Recommendations

This report has 4 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
24-A-07-099.01	No	$0	$0
We recommend that the Kansas Department of Health and Education improve its electronic visit verification system by developing and implementing procedures to verify that in-home PCS claims are recorded and verified in its EVV system, and implementing edits to verify that tasks recorded on in-home PCS claims match allowable tasks approved in the PCSP.
24-A-07-099.02	No	$0	$0
We recommend that the Kansas Department of Health and Education improve its use of the EVV system by verifying that exceptions are reviewed and remedied, requiring that providers use the scheduling function within the EVV system or else directing the EVV contractor to remove the corresponding exception for instances when the scheduling function is not used, training providers on how to address and minimize the occurrence of informational exceptions, and establishing formal requirements governing service workers' use of the web portal.
24-A-07-099.03	No	$0	$0
We recommend that the Kansas Department of Health and Education verify that providers are complying with the State agency's established policies and procedures to maintain documentation showing that service workers are registered, screened, and employable pursuant to background check requirements.
24-A-07-099.04	No	$0	$0
We recommend that the Kansas Department of Health and Education verify that MCOs are complying with the State agency's established policies and procedures to complete and reassess functional needs assessments, including the needs evaluation tool, every 12 months, and upload these documents into the care management system for retention.