Date Issued
Submitting OIG
Georgia State Auditor
Agencies Reviewed/Investigated
State of Goergia
Report Number
21-15
Report Description
During the COVID-19 pandemic, claims for unemployment insurance (UI) benefits increased significantly, and many claimants experienced lengthy delays in receiving payments. The unprecedented volume of claims made delays inevitable, but the Georgia Department of Labor’s (GDOL) claims management and customer service systems were also factors. GDOL should continue planned improvements to both.
Report Type
Audit
Agency Wide
Yes
Location
N/A, GA
United States
Professional Standard
Other
Questioned Costs
$0
Funds for Better Use
$0
External Link