HHSOIG - A-04-17-08058 - 270247

We recommend that the Florida Agency for Health Care Administration, Division of Health Quality Assurance improve the intake process by: (a) assessing all Federal 24-Hour Reports to identify whether potential noncompliance with quality of care standards caused the incidents and whether the incident occurred after the last standard survey; (b) assessing the severity and urgency of harm to the resident(s) that may have been caused by abuse, neglect, or nursing facility noncompliance with CoPs to assign a priority level; and (c) using ACTS to create an incident record with start and end dates for all Federal 24-Hour Report assessments and to record priority assignments.