First-Line Supervisor Recruitment and Retention

Our objective was to assess whether the Postal Service is effectively hiring and retaining first-line supervisors. We reviewed recruitment and retention initiatives to determine if they met their intended purpose. Additionally, we evaluated a statistical sample of 246 first-line supervisor vacancies from FYs 2016 to 2018 to determine whether the Postal Service filled first-line supervisor vacancies timely and whether first-line supervisors met qualifications outlined in job announcements.