First-Class Mail Service Performance Measurement in the Northeast Area

The Postal Service has service standards (timeliness goals) for delivering FCM after receiving it from a customer. A service standard represents the level of service the Postal Service attempts to provide to its customers. The service standard is determined by which geographic location mail originates from (comes from) and to which geographic location mail is destined (goes to). A mailpiece’s combined origin and destination is known as a service pair and examining these pairs allows the Postal Service to evaluate service performance based on the mail’s origin, destination and a combination of both. Our objective was to evaluate the U.S. Postal Service’s strategy to improve First-Class Mail (FCM) service performance scores in the Northeast Area.