ePostage Oversight | Oversight.gov

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Date Issued

Thursday, August 8, 2024

Submitting OIG

U.S. Postal Service OIG

Other Participating OIGs

U.S. Postal Service OIG

Agencies Reviewed/Investigated

U.S. Postal Service

Report Number

23-149-R24

Report Description

ePostage is an electronic postage program that provides small merchants a convenient way to print labels, pay postage, and drop off packages at a post office rather than designated facilities for large customers. The Postal Service collected billions in ePostage revenue in fiscal year 2023, and future program growth aligns with its Delivering for America goals to serve small and medium businesses. Effective ePostage management to verify correct postage and enforce program requirements is critical for the Postal Service to protect revenue and operations and meet its planned goals.

Report Type

Audit

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Open Recommendations

This report has 3 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
2	Yes	$0	$0
Establish procedures to conduct periodic reviews for compliance with merchant information requirements and address noncompliance within a reasonable timeframe.
3	Yes	$0	$0
Establish procedures to ensure it provides a clear indication of when and where the Postal Service takes custody of all ePostage packages, monitor compliance with its procedures, and notify merchants of noncompliance.
6	Yes	$0	$0
Establish automated processes to identify merchants that shortpay, and create and issue automated noncompliance notifications to merchants and label providers, when applicable.