Enterprise Services Needs to Improve Upon Its Contract Management and Oversight of Accenture BPA No. DOCSS130116BU0004 and Subsequent Call Orders

We conducted this audit in response to allegations made to the Department’s hotline. The objective of our audit was to determine whether Enterprise Services (ES) effectively and efficiently managed contractor performance in accordance with federal regulations and Department policy. Overall, we found significant weaknesses in ES’ management and oversight of the Accenture BPA. Overall, we found significant weaknesses in ES’ management and oversight of the Accenture blanket purchase agreement. Specifically, we found the following: (I) ES was not effective in enforcing performance requirements to ensure contract quality and timeliness standards were met and did not timely assess or adequately document contractor performance in CPARS; and (II) ES contracting officers and the assigned contracting officer’s representatives did not properly maintain invoices or supporting documentation to demonstrate that invoices were reviewed and work was performed prior to approving invoices for payment.