Department of Human Resources Employee Performance Evaluation Audit

The City of Chicago Office of Inspector General (OIG) has completed an audit of the Department of Human Resources’ (DHR) management of the City employee performance evaluation process. Our objective was to determine whether DHR ensures that City departments evaluate their employees as required by Personnel Rule XIV, and, if so, whether the evaluation process aligns with national best practices. OIG concluded that DHR does not ensure that departments evaluate all employees. DHR has not clearly defined the roles and responsibilities related to the periodic evaluations required by the Personnel Rules. DHR provides forms for departments to use, but it does not require and monitor compliance with Personnel Rule XIV. As a result, more than 10,000 City employees currently work in 7 City departments that report that they do not conduct any performance evaluations, with another 6,000 City employees working in 13 other departments that report they do not regularly conduct performance evaluations of all of their employees.