Objective: The objective was to observe customer wait times in select Social Security Administration field offices and Social Security Card Centers. In addition, we determined the (1) factors that may affect customer wait times and (2) steps SSA took to reduce wait times.
Report File
Date Issued
Submitting OIG
Social Security Administration OIG
Other Participating OIGs
Social Security Administration OIG
Agencies Reviewed/Investigated
Social Security Administration
Report Number
152307
Report Description
Report Type
Audit
Agency Wide
Yes
Number of Recommendations
2
Questioned Costs
$0
Funds for Better Use
$0
Open Recommendations
This report has 2 open recommendations.
Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
---|---|---|---|---|---|
1 | No | $0 | $0 | Agree | |
Develop and/or enhance systems to capture data that measure the effectiveness of initiatives to reduce customer wait times. | |||||
2 | Yes | $0 | $0 | Partially Agree | |
Develop goals specific to wait times for customers in the office and time customers wait for scheduled appointments. |