Objective: To determine whether the Social Security Administration followed policies and used available tools to prevent, detect, and recover Supplemental Security Income overpayments.
Open Recommendations
Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
---|---|---|---|---|---|
1 | No | $0 | $783,358 | Agree | |
Correct the 189 errors, as appropriate. | |||||
2 | Yes | $0 | $7,263,926,122 | Agree | |
Ensure a future systems modernization roadmap includes controls to improve payment and redetermination accuracy. | |||||
3 | No | $0 | $0 | Agree | |
Require that employees use the Web Supplemental Security Income Overpayment Notices Program, when appropriate. | |||||
4 | No | $0 | $0 | Agree | |
Clarify instructions on resolving diaries requiring manual notices to ensure employees send and document accurate overpayment notices. | |||||
5 | Yes | $0 | $0 | Agree | |
Include controls in future debt management system modernization efforts to address system limitations causing overpayments to not be recovered via Cross-Program Recovery or transferred to another liable individual for recovery. | |||||
7 | No | $0 | $0 | Agree | |
Pending automation improvements, remind employees of circumstances when a manual action is needed to initiate cross-program recovery or transfer a debt to another liable individual for recovery. | |||||
8 | Yes | $0 | $0 | Agree | |
Complete efforts to lift the suspension for the External Collection Operation so overpayments that meet the criteria for the Treasury Offset Program may be referred for collection. | |||||
9 | No | $0 | $0 | Agree | |
Create a diary or revise policies for existing overpayment diaries, as appropriate, that will alert employees to develop for an estate when a deceased recipient has an overpayment and there are no liable persons to whom it should transfer. |