CBP Conducts Individualized Assessments but Does Not Comprehensively Assess Land Port of Entry Operations

Date Issued

Friday, September 13, 2024

Submitting OIG

Department of Homeland Security OIG

Other Participating OIGs

Department of Homeland Security OIG

Agencies Reviewed/Investigated

Department of Homeland Security

Components

United States Customs and Border Protection (CBP)

Report Number

OIG-24-51

Report Description

U.S. Customs and Border Protection’s (CBP) Office of Field Operations (OFO) conducts individualized assessments of some land port of entry (LPOE) operations to evaluate workforce staffing, technology, and infrastructure improvements. While these assessments may have allowed OFO to optimize some LPOE operations, OFO does not integrate them or the data collected to enable a more comprehensive assessment across all LPOE operations.

Report Type

Audit

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Open Recommendations

This report has 2 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
1	No	$0	$0
We recommend the Executive Assistant Commissioner of CBP’s Office of Field Operations develop and implement policies and procedures requiring regular comprehensive assessments of operations across all land ports of entry. These policies and procedures should also include key elements such as the designated office or official for conducting comprehensive assessments, assessment criteria, frequency of assessments, and related records retention requirements.
2	No	$0	$0
We recommend the Executive Assistant Commissioner of CBP’s Office of Field Operations conduct an initial comprehensive assessment of land port of entry operations, issue a report on the findings to identify areas of efficiencies, develop a corrective action plan to eliminate inefficiencies, and avoid wasting funds. This report should also document the rationale for strategic decisions including, but not limited to:• maintaining current land port of entry operations;• reducing or expanding land port of entry operational hours; and• permanently closing land ports of entry.