We found that the California Department of Rehabilitation did not have adequate data quality controls to ensure that information it reported to Rehabilitation Services Administration (RSA) was accurate, complete, and adequately supported. Specific control weaknesses we identified were (1) lack of an adequate control to prevent staff from changing the date that a participant’s case was closed in its case management system; (2) insufficient requirements that personnel maintain documentation to corroborate key dates for application, eligibility, case closure, and employment data; (3) lack of guidance for determining effective dates for participants’ plans; and (4) insufficient manager oversight to provide assurances that data were accurate and required documentation was maintained. Our testing of data that California Department of Rehabilitation reported to RSA showed that most of the data elements in our review contained significant data errors that could undermine RSA’s ability to effectively evaluate the California Department of Rehabilitation’s performance or a significant unverifiable data rate that would raise questions about the reliability of data that it reported.
CA
United States
