Building Maintenance Contractors Are Not Complying with Their GSA Contracts Due to Poor Performance and Ineffective Oversight

Date Issued

Friday, May 3, 2024

Submitting OIG

General Services Administration OIG

Other Participating OIGs

General Services Administration OIG

Agencies Reviewed/Investigated

General Services Administration

Report Number

A230032P2R24004

Report Type

Audit

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Open Recommendations

This report has 5 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
1	Yes	$0	$0
We recommend that the PBS Commissioner ensure that PBS contracting officials emphasize the evaluation of O&M contractors’ proposed staffing and communicate with onsite PBS staff prior to contract award to ensure contract terms and conditions can be fully met.
2	Yes	$0	$0
We recommend that the PBS Commissioner ensure that PBS contracting officials confirm and enforce O&M contractor compliance with contractual requirements governing: “Personnel” and “Contractor Key Personnel”; and contingency plans for “Loss of the Contractor’s onsite personnel.”
3	Yes	$0	$0
We recommend that the PBS Commissioner ensure that PBS contracting officials ensure that the O&M contract language clearly specifies the time requirements for routine service request completion and that the requirements are communicated to O&M contractors.
4	Yes	$0	$0
We recommend that the PBS Commissioner ensure that PBS contracting officials thoroughly review and understand the O&M contracts’ QCP inspection requirements.
5	Yes	$0	$0
We recommend that the PBS Commissioner ensure that PBS contracting officials improve oversight of O&M contractors’ compliance with the terms and conditions of their GSA contracts.