We recommended the Interim Under Secretary for Health routinely monitor and analyze National Call Center for Homeless Veterans telephone system data to assess the quality of Call Center support services, including the counselors' accessibility, efficiency in answering calls, and issuance of referrals.
Questioned Costs
$0
Funds for Better Use
$0
Recommendation Status
Closed
Source UUID
13-01859-42-3
Recommendation Number
3
Significant Recommendation
Yes