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We recommended the Under Secretary for Health require Consolidated Patient Account Center management to revise policy and procedure to require Consolidated Patient Account Center staff to adequately provide and document training for VA medical facility staff regarding specific service-connection determination errors.

Questioned Costs
$0
Funds for Better Use
$0
Recommendation Status
Closed
Source UUID
16-00589-264-5
Report
Audit of VHA's Consolidated Patient Account Center Controls To Prevent Improper Billings for Service-Connected Conditions
Recommendation Number
5
Significant Recommendation
Yes
Migration Source
http://oversight-d7.lndo.site/node/255857
http://oversight-d7.lndo.site/node/255857/edit
https://www.oversight.gov/node/255857
https://www.oversight.gov/node/255857/edit