We recommended the Under Secretary for Health require Consolidated Patient Account Center management to revise quality assurance reviews to include reviews of pharmacy bills and evaluate whether Revenue Utilization Review nurses correctly validate or make service-connection determinations for veterans’ medical treatment based upon staffing and workload.
Questioned Costs
$0
Funds for Better Use
$0
Recommendation Status
Closed
Source UUID
16-00589-264-4
Recommendation Number
4
Significant Recommendation
Yes