| 1 |
No |
$0 |
$0 |
Management partially concurred with this recommendation. This recommendation remains open as written because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the entire recommended corrective action. |
|
The Office of Administration should work with the Bureau of Field Service to create an agency wide capital planning report for fiscal years 2024-2028 that includes all field offices (in addition to headquarters) and addresses all considerations required by the Office of Management and Budget's latest Memorandum M-22-14.
|
| 2 |
No |
$0 |
$0 |
Management concurred with this recommendation. |
|
The Office of Administration should adequately document exemptions of the Office of Management and Budget's memorandums related to agencywide capital planning requirement.
|
| 3 |
No |
$0 |
$0 |
Management does not concur with this recommendation. This recommendation remains open because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the recommended corrective action. |
|
The Bureau of Field Service should implement and document a review process to verify the completeness, accuracy, and validity of the telecommunications data and analysis used to support telecommunications reports and Budget Justifications.
|
| 4 |
No |
$0 |
$0 |
Management does not concur with this recommendation. This recommendation remains open because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the recommended corrective action. |
|
The Office of Programs should create a communication improvement plan describing inter-unit communication flows between Railroad Retirement Board's Bureau of the Actuary and Research and other bureaus whose changes may impact the Bureau of the Actuary and Research's analysis.
|
| 5 |
No |
$0 |
$0 |
Management does not concur with this recommendation. This recommendation remains open because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the recommended corrective action. |
|
The Office of Programs should create a communication improvement plan describing inter-unit communication flows between the Railroad Retirement Board's Office of Programs and the Bureau of Field Service.
|
| 6 |
No |
$0 |
$0 |
Management does not concur with this recommendation. This recommendation remains open because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the recommended corrective action. |
|
The Office of Programs should create a set of policies and/or procedures for how the Railroad Retirement Board's primary units should communicate with one another to ensure compliance with Section OV3.04 of the Green Book.
|
| 7 |
No |
$0 |
$0 |
Management concurred with this recommendation. |
|
The Bureau of Field Service should document its lessons learned from the COVID-19 pandemic.
|
| 8 |
No |
$0 |
$0 |
Management does not concur with this recommendation. This recommendation remains open because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the recommended corrective action. |
|
The Bureau of Field Service should distribute its documented lessons learned to all applicable Railroad Retirement Board units to help improve the efficiency and effectiveness of Railroad Retirement Board operations.
|
| 9 |
No |
$0 |
$0 |
Management does not concur with this recommendation. This recommendation remains open because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the recommended corrective action. |
|
The Bureau of Field Service should determine the number of field offices that continued to accept faxed or emailed sickness benefit applications as of June 2023, and assess the impact of such actions.
|
| 10 |
No |
$0 |
$0 |
Management does not concur with this recommendation. This recommendation remains open because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the recommended corrective action. |
|
The Bureau of Field Service should determine if an official policy change should be made regarding the submission of sickness and unemployment benefit applications and claims, based on COVID-19 pandemic lessons learned and an assessment of the impact of the relaxed COVID-19 pandemic policy.
|
| 11 |
No |
$0 |
$0 |
Management concurred with this recommendation. |
|
The Bureau of Field Service should create policies and procedures for Railroad Retirement Board employees to assist customers with limited English proficiency.
|
| 12 |
No |
$0 |
$0 |
Management does not concur with this recommendation. This recommendation remains open because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the recommended corrective action. |
|
The Bureau of Field Service should determine the amount of resources needed to assist customers with limited English proficiency.
|
| 13 |
No |
$0 |
$0 |
Management concurred with this recommendation. |
|
The Bureau of Field Service should provide resources to employees to ensure access to language assistance resources.
|
| 14 |
No |
$0 |
$0 |
Management concurred with this recommendation. |
|
The Bureau of Field Service should provide training for employees on how to assist customers with limited English proficiency.
|
| 15 |
No |
$0 |
$0 |
Management concurred with this recommendation overall. See the report for additional details. |
|
The Bureau of Information Services should work with the Bureau of Field Service to develop and implement a detailed project plan to document and formally communicate project implementation steps to modernize RRB's technology to better serve its customers and carry out the agency's primary mission. At a minimum, the Bureau of Information Services should ensure the plan contains: insights from the Veterans Affairs' design and implementation strategies of their online Veteran Benefits Administration benefits; a course of action to develop and increase availability of an advanced, comprehensive system to include online Railroad Unemployment Insurance Act and Railroad Retirement Act applications; insights from the Veterans Affairs' transition to a paperless environment; and a course of action to ensure the use of secure login credentialing services for the railroad community such as Login.gov and ID.me.
|
| 16 |
No |
$0 |
$0 |
Management concurred with this recommendation. |
|
The Bureau of Fiscal Operations should track costs both by field office and by object class code to ensure that the costs of each of the 53 field offices and staff are readily available and determine how often the cost data will be updated.
|
| 17 |
No |
$0 |
$0 |
Management concurred with this recommendation. |
|
The Bureau of Fiscal Operations should establish a process to ensure the breakdown and total cost of the Bureau of Field Serice is consistently monitored and reported.
|
