Report File
Date Issued
Submitting OIG
National Credit Union Administration OIG
Other Participating OIGs
National Credit Union Administration OIG
Agencies Reviewed/Investigated
National Credit Union Administration
Report Number
OIG-21-01
Report Description
The National Credit Union Administration (NCUA) OIG conducted this self-initiated audit to assess the NCUA’s consumer complaint program. The objectives of our audit were to determine whether the NCUA processes consumer complaints: (1) efficiently and effectively; (2) in compliance with applicable laws, regulations, policies and procedures, and other requirements; and (3) uses consumer complaint information and trends data in its operations.
Report Type
Audit
Agency Wide
Yes
Number of Recommendations
9
Questioned Costs
$0
Funds for Better Use
$0
