We recommend that the Assistant Secretary of Commerce for Communications and Information Administrator, in coordination with the Department’s Senior Procurement Executive and Director of Acquisition Management, direct FirstNet Authority’s Chief Executive Officer and Chief Procurement Officer to: Modify the current NPSBN QASP to ensure that:
(a) The method for measuring service availability is designed to protect the government’s interest and ensure that services rendered by AT&T meet contract requirements and that the measurement provides a complete and accurate assessment of service availability.
(b) Surveillance methods are sufficiently defined and detailed to verify that AT&T’s performance meets service availability contract requirements.
(c) A performance metric is established for the Pacific territories that is designed to protect the government’s interest, ensures that services tendered by AT&T meet contract requirements, and provides a complete and accurate assessment of service availability.
(d) Performance remediation actions are detailed for service availability when noncompliance occurs.