Audit of the DoD’s Controls over the Processing of Patient Orders in the Military Health System’s MHS GENESIS

Date Issued

Tuesday, July 1, 2025

Submitting OIG

Department of Defense OIG

Agencies Reviewed/Investigated

Department of Defense

Report Number

DODIG-2025-121

Report Type

Audit

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Report updated under NDAA 5274

Open Recommendations

This report has 2 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
D-2025-0121-D000CT-0001-0001.a	No	$0	$0
Rec. 1.a: The DoD OIG recommended that the Defense Health Agency Health Informatics Division Chief Health Informatics Officer develop and implement a process to monitor and resolve, at least quarterly, scheduling requests routed to the unknown queue.
D-2025-0121-D000CT-0001-0001.b	No	$0	$0
Rec. 1.b: The DoD OIG recommended that the Defense Health Agency Health Informatics Division Chief Health Informatics Officer configure MHS GENESIS to alert clinicians when an order has an error before generating a scheduling request that routes to the unknown queue.