Audit of the DoD Government Travel Charge Card Program: Citi Electronic Access System

Rec 1.b: The DoD recommended that the Director, Defense Support Services Center, require the Defense Travel Management Office to require Component Program Managers and Agency Program Coordinators perform a separations analysis using the Account Listing Report, Separations Report, and organizational Alpha Roster on at least a monthly basis, and take appropriate corrective actions.

Rec 1.c.2: The DoD recommended that the Director, Defense Support Services Center, require the Defense Travel Management Office to develop and implement Component Program Manager and Agency Program Coordinator training on how to use the Declined Authorizations Report to include how to review declined transactions for open and closed Government Travel Charge Card accounts and how to resolve those declined transactions or actions to be taken.

Rec 1.d: The DoD recommended that the Director, Defense Support Services Center, require the Defense Travel Management Office to require the gaining organization's Agency Program Coordinator retrieve new personnel into their hierarchy within 30 days and require the losing organization's Agency Program Coordinator to change the Government Travel Charge Card account status to deactivate the account if not transferred within 30 days.

Rec 1.f: The DoD recommended that the Director, Defense Support Services Center, require the Defense Travel Management Office to coordinate with Component Program Managers and Agency Program Coordinators to review all hierarchies to identify and close holding or other hierarchies, and associated cardholder accounts, that do not have an associated Alpha Roster.

Rec 1.h.4: The DoD recommended that the Director, Defense Support Services Center, require the Defense Travel Management Office to Coordinate with Citi to obtain a data dictionary for the Declined Authorizations Report, which includes sufficient detail on the declined reason code and an understandable definition explaining why the attempted transaction was declined, and distribute the revised data dictionary to Component Program Managers and Agency Program Coordinators.

Rec 1.j: The DoD recommended that the Director, Defense Support Services Center, require the Defense Travel Management Office to require additional elements to be added to the delinquency notifications, including the 1. Signature of the cardholder's supervisor or commander; 2. Root cause of the delinquency; 3. Actions needed to correct the delinquent account, such as processing an outstanding voucher or invoice.

Rec. 1.l: The DoD recommended that the Director, Defense Support Services Center, require the Defense Travel Management Office to require Component Program Managers and higher?level Agency Program Coordinators verify the delinquency notifications are issued and retained by Agency Program Coordinators through a monthly sample of delinquent accounts.

Rec. 1.o: The DoD recommended that the Director, Defense Support Services Center, require the Defense Travel Management Office to conduct, in coordination with the Component Program Managers, a review of the "Audit Trail of Activity in CitiManager Reporting" on a quarterly basis, to ensure that Agency Program Coordinators obtained, reviewed, and took appropriate actions on the monthly mandatory reports.