Audit of the Department of Innovation and Technology’s Management of Information Technology Investments

OIG evaluated the Department of Innovation and Technology’s (DoIT) management of the City’s investment in information technology. DoIT is responsible for ensuring that the City’s technology infrastructure meets the needs of City departments and residents. Effective management of an IT portfolio requires consistent and repeatable organizational processes. We determined that DoIT did not consistently adhere to best practices for project selection, which increased the risk of projects delivering fewer benefits, costing more, and/or taking longer than expected to complete. In addition, DoIT’s data collection practices hamper effective monitoring and evaluation of project and portfolio performance, thereby limiting the Department’s ability to identify opportunities for improvement.