Arizona-New Mexico District: Delivery Operations in the Phoenix, AZ area

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Date Issued

Wednesday, June 11, 2025

Submitting OIG

U.S. Postal Service OIG

Agencies Reviewed/Investigated

U.S. Postal Service

Report Number

25-046-R25

Report Description

During the week of January 13, 2025, we performed a self-initiated audit at the Phoenix and West Valley Processing and Distribution Centers (P&DC) and five delivery units serviced by the P&DCs. The delivery units included the Boulder Hills, Mesa Four Peaks, and Scottsdale Stations; Avondale Goodyear Main Post Office; and Sunnyslope Carrier Annex in the Phoenix, AZ area.

We issued individual reports for the five delivery units and two P&DCs. We will also issue another report summarizing the results of our audits at all five delivery units with specific recommendations for management to address.

Report Type

Audit

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Report updated under NDAA 5274

Open Recommendations

This report has 2 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
1	Yes	$0	$0
Train management at all delivery units in the district on the proper procedures for reporting delayed mail.
5	Yes	$0	$0
Implement a process for all units to verify that undeliverable bulk business mail containers do not contain Marketing Mail that should have been delivered.