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Report File
Date Issued
Submitting OIG
Treasury Inspector General for Tax Administration
Agencies Reviewed/Investigated
Internal Revenue Service
Report Number
2025-108-017
Report Type
Audit
Agency Wide
Yes
Number of Recommendations
6
Questioned Costs
$0
Funds for Better Use
$0
Report updated under NDAA 5274
No

Open Recommendations

This report has 5 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
1 No $0 $0

The Chief, Taxpayer Services, should ensure that taxpayers without scheduled appointments are provided an opportunity to wait for an available TAC assistor on a first-come, first-served basis.

2 No $0 $0

The Chief, Taxpayer Services, should communicate clearer guidance to the public on the procedures for future extended weekday hours at the TACs, including that scheduled appointments take priority over walk-in customers.

4 No $0 $0

The Chief, Taxpayer Services, should ensure that TAC managers enforce procedures for providing CSS cards at TACs.

5 No $0 $0

The Chief, Taxpayer Services, should Ensure that TAC managers enforce procedures for wearing name tags at TACs.

6 No $0 $0

The Chief, Taxpayer Services should ensure that TAC managers enforce procedures for treating non-English speaking customers properly at TACs.

Treasury Inspector General for Tax Administration

United States