Open Recommendations
Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
---|---|---|---|---|---|
3 | No | $0 | $0 | ||
The Commissioner, Wage and Investment Division, should update the recorded messages to provide taxpayers with basic information, including days and hours of operation, times the TAC is closed, and services offered, including whether walk-in service is available and if so, what services are provided as a walk-in. | |||||
4 | No | $0 | $0 | ||
The Commissioner, Wage and Investment Division, should assess and implement, if possible, the capability to provide taxpayers with the option to transfer to the appointment line versus having to hang up and call a different number. | |||||
5 | No | $0 | $0 | ||
The Commissioner, Wage and Investment Division, should ensure that local TAC telephone numbers are operational and information provided on the recorded messages is accurate and consistent with the information on the IRS’s website. | |||||
6 | No | $0 | $0 | ||
The Commissioner, Wage and Investment Division, should update the IRS’s website to ensure that all information regarding specific TACs is available in Spanish. | |||||
7 | No | $0 | $0 | ||
The Commissioner, Wage and Investment Division, should provide the option to hear local TAC recorded messages in Spanish at all TACs. |