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Report File
Date Issued
Submitting OIG
Treasury Inspector General for Tax Administration
Other Participating OIGs
Treasury Inspector General for Tax Administration
Agencies Reviewed/Investigated
Internal Revenue Service
Report Number
2023-IE-R006
Report Type
Inspection / Evaluation
Agency Wide
Yes
Number of Recommendations
10
Questioned Costs
$0
Funds for Better Use
$0

Open Recommendations

This report has 5 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
3 No $0 $0

The Commissioner, Wage and Investment Division, should update the recorded messages to provide taxpayers with basic information, including days and hours of operation, times the TAC is closed, and services offered, including whether walk-in service is available and if so, what services are provided as a walk-in.

4 No $0 $0

The Commissioner, Wage and Investment Division, should assess and implement, if possible, the capability to provide taxpayers with the option to transfer to the appointment line versus having to hang up and call a different number.

5 No $0 $0

The Commissioner, Wage and Investment Division, should ensure that local TAC telephone numbers are operational and information provided on the recorded messages is accurate and consistent with the information on the IRS’s website.

6 No $0 $0

The Commissioner, Wage and Investment Division, should update the IRS’s website to ensure that all information regarding specific TACs is available in Spanish.

7 No $0 $0

The Commissioner, Wage and Investment Division, should provide the option to hear local TAC recorded messages in Spanish at all TACs.

Treasury Inspector General for Tax Administration

United States