What America Wants and Needs from the Postal Service

We commissioned a survey to gain insight into what Internet-connected Americans want from the Postal Service, as well as what future role it could play in their lives. What Americans need from the Postal Service is much less than what they want, but they are willing to make trade-offs to maintain a certain level of service. The white paper highlights the differences and similarities in preferences for postal offerings throughout a sample population of Americans.