Technological Disruption and Innovation in Last Mile Delivery

Technology is driving a heightened level of innovation in product and service offerings in the current last mile parcel delivery market and is transforming the way delivery providers interact with their customers. It has empowered customers with tools like real-time tracking, and has raised their expectations. Consumers now expect delivery to be flexible, visible, and fast — all at a low price. It is also democratizing the last mile, which is witnessing an invasion by a variety of new entrants able to enter the market without the need for considerable investment in labor or capital, from large ecommerce platforms, to brick and mortar retailers and even small startups.