Riding the Waves of Postal Digital Innovation

The Postal Service is among the top postal operators in digital services that enhance the core letter and parcel business, but it lags behind in terms of revenue-generating pure digital services. Despite legal constraints prohibiting the provision of non-postal services, the Postal Service should fortify its digital strategy. The future postal digital strategy would be based on four building blocks: increasing the use of data to optimize operations and build a more data-rich environment for customers; speeding up the digitization of its "physical" products; rejuvenating its limited portfolio of purely digital services, and accelerating digital transformation.