Users are an important asset to digital platform companies such as Google, Facebook, and Snapchat. The way digital platforms treat their users offers valuable lessons for the Postal Service and the postal platform: focus on the platform experience, strengthen user engagement, and maximize the value of the platform for users and payers.
Monday, July 18, 2016
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
Type of Report: