Submitting OIG:
Report Description:
Despite $216 million in revenue from providing passport services in FY 2015, the Postal Service has been processing fewer passport applications than before. The OIG has identified three areas of customer service that could be improved with simple changes, leading to a greater number of passport applications processed. Successful passport services could establish post offices as a hub for other revenue-generating government services, such as identity verification.
Date Issued:
Monday, April 11, 2016
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
RARC-WP-16-008
Location(s):
United States
Type of Report:
Other
View Document:
Attachment | Size |
---|---|
RARC-WP-16-008.pdf | 3.03 MB |
Additional Details Link: