The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee. Retail personnel determine customer eligibility and enter data into the Web Box Activity Tracking System (WebBATS), a web-based application that allows retail personnel to manage PO box inventory. Our objective was to determine whether internal controls over no-fee PO boxes were effective to ensure only eligible customers received the service.
Monday, November 26, 2018
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
Western Area,United States
Type of Report:
Funds for Better Use:
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