Submitting OIG:
Report Description:
Our objective was to review select mail delivery and customer service operations at the Chatsworth Post Office in Chatsworth, CA. We reviewed delivery metrics including the number of routes and carriers, mail arrival time, amount of reported delayed mail, package scanning, distribution up-time, and carriers’ return-to-office time. During our site visits on January 14-15, 2020, we reviewed unit safety and security procedures, mail conditions, and Voyager card and arrow lock key security procedures. We analyzed the scan status of mailpieces at the carrier cases and in the “Notice Left” area and interviewed unit management and employees.
Date Issued:
Tuesday, March 3, 2020
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
20-150-R20
Location(s):
Chatsworth, CA
United StatesType of Report:
Audit
Questioned Costs:
$0
Funds for Better Use:
$0
Number of Recommendations:
1
View Document:
Attachment | Size |
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20-150-R20.pdf | 2.35 MB |