Our objective was to assess Function 4 operational efficiency in the Suncoast District. USPS financial systems track customer service operations as Function 4 operations. Function 4 includes customer service activities of employees at post offices, stations, and branches involved in distribution of mail, retail window, and miscellaneous administrative operations. Hurricane Irma hit Florida in September 2017, impacting Postal Service operations, including those in the Suncoast District. As a result of this storm, we suspended our audit work and did not conduct site visits and observations at six of the 12 post offices selected, limiting our audit scope to the work that was conducted prior to the hurricane.
Tuesday, January 2, 2018
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
Tampa, FL United States
Type of Report:
Funds for Better Use:
Number of Recommendations: