Enriching Postal Information: Applications for Tomorrow’s Technologies

To understand how the U.S. Postal Service might better adapt to increasing market demands for information in the Digital Age, we worked with IBM to take a high level view of a variety of information-gathering technologies, highlighting those most relevant to the postal industry. We identified more than 50 potential postal applications that could enhance sales, transportation, delivery, and customer service as well as support public safety and internal postal security. This paper highlights mobile post offices as well as citizen-government services. This could widely increase the public’s ease-of-access to both.