e-Government and the Postal Service — A Conduit to Help Government Meet Citizens’ Needs

e-Government has developed over the past 20 years in response to the changing needs of an increasingly digital society. Nevertheless, there are still lingering gaps in security, access, and ease of use that have hindered full, public adoption of existing e-Government services, as well as the development of new services. This paper discusses the opportunity for the Postal Service to establish a one-stop, shared, multi-channel service platform to help all levels of government fill these gaps, while addressing massive duplicative costs across agencies.