Assessing Postal Service Employee Engagement Activities

In March 2015, February and October 2016, the Postal Service administered Postal Pulse surveys to evaluate employee engagement. Results indicated postal employee engagement improved slightly over the course of the three surveys. However, the Postal Service ranked in the bottom one percent of scores for all organizations Gallup surveyed in each of the three survey administrations. In January 2016, management created an employee engagement team within the Human Resources function, which subsequently developed eight engagement activities. Our objective was to assess Postal Service Human Resources’ employee engagement activities to determine whether they are effective in enhancing employee engagement. We also reviewed employee comments on social media sites to gauge employee sentiments.