Submitting OIG:
Report Description:
For more than 200 years, the Postal Service has been a mainstay in rural America, which the OIG found values the Postal Service for not just its package and mail services but also its presence in the community. For example, more than half (56 percent) of rural customers know either their postmaster, clerk, or carrier by name. The OIG found that this type of familiarity drives positive experiences at post offices generally. To examine how rural Americans currently engage with the Postal Service, the OIG fielded a nationally-representative survey of rural and non-rural Americans, hosted a moderated online discussion board, and conducted interviews with Postal Service employees and executives.
Date Issued:
Monday, September 16, 2019
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
RISC-WP-19-009
Location(s):
Agency-Wide
Type of Report:
Other
Number of Recommendations:
4
View Document:
Attachment | Size |
---|---|
RISC-WP-19-009.pdf | 4.23 MB |