Organizational Effectiveness – Transmission Operations, Reliability, and Supervisory Control and Data Acquisition

The Office of the Inspector General conducted a review of the Transmission Operations, Reliability, and Supervisory Control and Data Acquisition (TORS) organization to identify operational and cultural strengths and risks that could impact TORS’ organizational effectiveness. Our report identified strengths within TORS related to (1) organizational alignment for the majority of TORS’ personnel, (2) teamwork within departments, and (3) leadership of first-line supervisors. However, we identified risks related to (1) organizational reporting issues, (2) engagement risks related to career development opportunities and a perceived lack of accountability, and (3) execution risks related to perceptions of inadequate staffing and outage scheduling challenges. During our evaluation, management took action that addressed certain risks related to career development opportunities, inadequate staffing, and outage scheduling concerns.