Stay Informed
of New Reports
Report Waste, Fraud
Abuse, Or Retaliation
Report Waste Fraud, Abuse, Or Retaliation

Audit of the Department of Innovation and Technology’s Management of Information Technology Investments

Report Details

Report Description: 
OIG evaluated the Department of Innovation and Technology’s (DoIT) management of the City’s investment in information technology. DoIT is responsible for ensuring that the City’s technology infrastructure meets the needs of City departments and residents. Effective management of an IT portfolio requires consistent and repeatable organizational processes. We determined that DoIT did not consistently adhere to best practices for project selection, which increased the risk of projects delivering fewer benefits, costing more, and/or taking longer than expected to complete. In addition, DoIT’s data collection practices hamper effective monitoring and evaluation of project and portfolio performance, thereby limiting the Department’s ability to identify opportunities for improvement.
Short / Alternative Report Title: 
IT Investment Management
Date Issued: 
Wednesday, December 18, 2019
Agency Reviewed / Investigated: 
Submitting OIG-Specific Report Number: 
Chicago, IL
United States
Type of Report: 
Professional Standard: 
GAO's Yellow Book, Generally Accepted Government Auditing Standards (GAGAS)
Questioned Costs: 
Funds for Better Use: 
Number of Recommendations: 

Please note that contains links to documents hosted on various state and local government and other non-Federal Government websites (external websites). CIGIE proudly complies with section 508 accessibility regulations in the posting of Federal Government reports on; however, CIGIE cannot guarantee section 508 compliance (accessibility) on any external websites. Additionally, when clicking on links to external websites, users should be aware that doing so causes them to leave CIGIE’s website and to be subject to that external website’s privacy policy. Furthermore, CIGIE neither controls nor guarantees the accuracy, relevance, timeliness, or completeness of the information contained in external website links.