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Audit of the Ulster County Service Center

Report Details

Submitting OIG: 
Office of the Ulster County Comptroller
Report Description: 
The COVID-19 pandemic resulted in upheaval to the economy and government services. Ulster County needed to address the questions of people and organizations during the pandemic as it related to public health concerns. To address public questions and concerns, Ulster County established a COVID hotline. Despite allocating significant resources to promotion and widening the scope of the Service Center, it still receives few calls. The call volume does not seem to align with the staffing and additional resources being allocated to operate a separate unit of government. This downtime could ultimately be better utilized to serve the County and constituent needs.
Date Issued: 
Wednesday, November 23, 2022
Agency Reviewed / Investigated: 
Ulster County NY
Location: 
NY
United States
Type of Report: 
Other
Professional Standard: 
Other
Questioned Costs: 
$0
Funds for Better Use: 
$0
Report File Link: 
https://comptroller.ulstercountyny.gov/audit-reports/2022-audit-ulster-county-se…

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