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Audit of Department of Labor and Workforce Development Unemployment Systems - Information Technology Operations

Report Details

Submitting OIG: 
New Jersey State Auditor
Report Description: 
The objective of our audit was to determine if the department maintained an adequate information technology service management level during the increase in claims processing related to the COVID-19 pandemic. An additional objective was to determine if the selected general controls were working properly to ensure the confidentiality, integrity, and availability of the applications and data in the claims processing environment. We found that the department provided a sufficient information technology service management level to claimants to meet the increased needs in the unemployment insurance (UI) claims processing environment, and we found no evidence that delays in the processing of initial claims or recertifications were caused by deficiencies in the information technology structure or operations.
Date Issued: 
Wednesday, November 16, 2022
Agency Reviewed / Investigated: 
State of New Jersey
Location: 
NJ
United States
Type of Report: 
Other
Professional Standard: 
Other
Questioned Costs: 
$0
Funds for Better Use: 
$0
Report File Link: 
https://pub.njleg.state.nj.us/publications/auditor/2022/99621020.pdf

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