Stay Informed
of New Reports
Where To Report Waste
Fraud, Abuse, Or Retaliation
Where To Report Waste Fraud, Abuse, Or Retaliation

Audit of Department of Labor and Workforce Development Unemployment Systems - Information Technology Operations

Report Details

Submitting OIG: 
Report Description: 
The objective of our audit was to determine if the department maintained an adequate information technology service management level during the increase in claims processing related to the COVID-19 pandemic. An additional objective was to determine if the selected general controls were working properly to ensure the confidentiality, integrity, and availability of the applications and data in the claims processing environment. We found that the department provided a sufficient information technology service management level to claimants to meet the increased needs in the unemployment insurance (UI) claims processing environment, and we found no evidence that delays in the processing of initial claims or recertifications were caused by deficiencies in the information technology structure or operations.
Date Issued: 
Wednesday, November 16, 2022
Agency Reviewed / Investigated: 
United States
Type of Report: 
Professional Standard: 
Questioned Costs: 
Funds for Better Use: 

Please note that contains links to documents hosted on various state and local government and other non-Federal Government websites (external websites). CIGIE proudly complies with section 508 accessibility regulations in the posting of Federal Government reports on; however, CIGIE cannot guarantee section 508 compliance (accessibility) on any external websites. Additionally, when clicking on links to external websites, users should be aware that doing so causes them to leave CIGIE’s website and to be subject to that external website’s privacy policy. Furthermore, CIGIE neither controls nor guarantees the accuracy, relevance, timeliness, or completeness of the information contained in external website links.