Stay Informed
of New Reports
Where To Report Waste
Fraud, Abuse, Or Retaliation
Where To Report Waste Fraud, Abuse, Or Retaliation

Cuyahoga Emergency Communications System Audit Department of Public Safety and Justice Services January 1, 2021- December 31, 2021

Report Details

Report Description: 
The Cuyahoga County Department of Internal Auditing (DIA) conducted an audit to assess the effectiveness of Cuyahoga Emergency Communications System (CECOMS) operations and compliance with related emergency response guidelines. The purpose of this audit was to ensure that 9-1-1 calls are answered timely and managed appropriately, and that emergency and response services are managed appropriately. The audit’s purpose was also to determine whether CECOMS was operating in a control conscious environment with adequate controls in place, and if controls do exist, to determine if they were adequate to effectively and efficiently achieve CECOMS goals. The audit found that CECOMS was generally in compliance with relevant Ohio Administrative Code compliance, and that CECOMS appears to be well managed. However, audit procedures also revealed that newly hired employees were not trained in the agency’s emergency medical dispatching protocols, that completion of periodic system tests were not ensured, that CECOMS does not ensure completion of requests for emergency services, and that CECOMS maintained inadequate policies relative to the number of quality assurance reviews necessary to ensure both 9-1-1 and incident response service calls are managed in accordance with proper policies and guidelines.
Short / Alternative Report Title: 
Cuyahoga Emergency Communications System Audit
Date Issued: 
Tuesday, April 26, 2022
Agency Reviewed / Investigated: 
United States
Cuyahoga County
Type of Report: 
Professional Standard: 
IIA's Red Book - International Standards for the Professional Practice of Internal Auditing

Please note that contains links to documents hosted on various state and local government and other non-Federal Government websites (external websites). CIGIE proudly complies with section 508 accessibility regulations in the posting of Federal Government reports on; however, CIGIE cannot guarantee section 508 compliance (accessibility) on any external websites. Additionally, when clicking on links to external websites, users should be aware that doing so causes them to leave CIGIE’s website and to be subject to that external website’s privacy policy. Furthermore, CIGIE neither controls nor guarantees the accuracy, relevance, timeliness, or completeness of the information contained in external website links.