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Emergency Communications Center Overtime

Report Details

Submitting OIG: 
Report Description: 
The audit has three findings: 1. A more efficient training process could result in greater staffing efficiency, and potentially reduce overtime. 2. Non-emergency calls to the Emergency Communications Center are rising, which burdens existing staff and calls for a multi-faceted solution. 3. The audit did not identify a current need for additional authorized positions, and quicker access to better data should be a priority.
Short / Alternative Report Title: 
911 Overtime
Date Issued: 
Tuesday, March 20, 2018
Agency Reviewed / Investigated: 
Submitting OIG-Specific Report Number: 
FY 2018-01
Location: 
VA
United States
County: 
Arlington County
Type of Report: 
Audit
Professional Standard: 
GAO's Yellow Book, Generally Accepted Government Auditing Standards (GAGAS)
Number of Recommendations: 
12

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