U.S. Postal Service International Mail Operations and Performance Data

International mail is primarily processed through the U.S. Postal Service’s International Service Centers (ISC). ISC operations focus on the timely and secure movement of international mail and packages. ISC staff use equipment to perform processing scans for events such as mail arrival and departure and customs clearance. Scan data is recorded in the Product Tracking and Reporting (PTR) system and converted to message scripts for customers tracking packages on USPS.com. Our objective was to assess the Postal Service’s international mail operations and performance data. We reviewed key international operations and data, including analyzing 543 packages judgmentally selected at ISCs from May-December 2021.